faq

Ordering a Something New Custom Wedding Book in a NutshellHow long do orders take?
Ideally, all orders should be placed and completed (photos received, deposit paid, etc.) no later than 6 weeks before the wedding date, or the date you want your wedding album. But the earlier, the better! This gives us time to design, proof and print your sign-in book or wedding album. If you are outside of this time frame, please contact us. During slow times, we may still be able to design your book.

How do I place an order?
To place an order, please fill out the online order form . If you have any questions, we’d be glad to help! Please contact us.

How do I make a payment?
Payments can be made online via secure credit card processing via PayPal or using your PayPal account. Invoices and instructions will be emailed as payments come due.

What is the ordering process?

  1. After receiving your online order form, we’ll email you an idea list, an invoice for a deposit and instructions on how to easily upload your photos to our ftp site.
  2. The 50% non-refundable deposit must be paid before design can begin. These first two steps should be completed approximately 5-6 weeks before your wedding date. If you are outside this time frame, please contact us. During slow times we may be able to accomodate.
  3. The design process usually takes 2 weeks. After design is complete, you will be sent a digital proof of every page to approve. Necessary changes are made.
  4. Final payment is due before the book can be sent to print. Once your final approval is given, your final payment becomes non-refundable. Printing and shipping usually takes about 2-3 weeks.

How do I send  you my photos?

After we receive your order form, we send complete instructions on how to upload your photos to our ftp site online. You can also email them, or mail them on a disc if you’d rather.

Where do you ship?
Standard shipping to anywhere in the U.S. is included in the price of your wedding guest book or wedding album. If your guest book order comes in after 5 weeks before your wedding date, an additional rush shipping charge will be added. Something New also happily serves Canada and other English speaking countries, but international shipping charges may apply.

 

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